FILING A CLAIM/COMPLAINT
We extend our sincerest apologies for any damage and/or inconvenience you have incurred throughout the process of your move.
To start your claim/complaint process, please log on to www.MovingClaims.net When entering on web site, click on the Filing a Claim tab and register your claim information. Please have your full name as it appears on the bill of lading (Contract), the legal name of your service provider (Moving Company), your order number or move confirmation number, an email address, and a valid phone number where we can contact you.
Upon receiving your information online, a Claim Acknowledgment Confirmation Notice will be sent to you via email, confirming that your claim/complaint has been received and entered to our electronic system. Note: Please make sure to check your junk or spam folders for our email confirmation. If you need to contact us via phone, feel free to call us at 1-800-513-6060 - Mon-Fri 9AM-5PM; Eastern Standard Time.